We believe that quality control is the key to smooth and efficient operations and customer satisfaction; therefore, early error detection and accuracy checks begin from the minute your goods arrive at our distribution centre.  By dealing with and allowing for rectification of problems we prevent quality issues from cascading through the fulfilment process.

Schedule an Inbound Shipment

Customers may arrange to have their suppliers ship directly to our warehouse or organise a shipment from their own stock reserves. In both cases we recommend that an Advance Shipment Notification be generated and dispatched to us electronically to ensure speedy and accurate receipt of products.  The Advance Shipment Notification (ASN) will also be used in our quality control processes to verify that the correct products and quantities have been received.

Vehicle Unloading and Goods in Staging

Our vehicle unloading process begins with a quality inspection to ensure that both; the correct number of pallets/cases have been received and that they have been received without damage. We can accept deliveries by both pallet and case. We support the following methods of inbound delivery:

  • Pallets:
    • Dock Leveller – Single Height Stack – Manual Pallet Truck
    • Curtain Side – Maximum Double Stack – By Forks
    • Tail Lift – Single Height – Manual Pallet Truck
    • Van – Single Height – Door Accessible – By Forks
  • Cases:
    • Van – Manual Unload – Max 30kg Per Case
    • Dock Leveller – Manual Unload – Max 30kg Per Case

For full details please see our Inbound Shipping Guide.

De-Palletising and Case Decanting

The next stage in the receiving process is to break the delivery into manageable units of a single SKU to allow the product quantities to be checked and prepared for check-in and sorted for putaway.


Check-in is one of the most critical stages of the fulfilment process; it is at this stage that we ensure the correct quantities of products have been received and that there is no visible damage to the product from suppliers or inbound transportation. On completion of a delivery a delivery report will be sent to the customer showing what has been received and if required and an additional report will also be sent outlining any exceptions found in the delivery.

Once goods have passed check-in, they are available for the customer to schedule for dispatch; ensuring they are become available quickly but without compromising quality.